Mayor William Peduto today celebrated March 11 as ‘3-1-1 Day’ in the City of Pittsburgh in honor of the continued success and development of the 311 Response Center.
“The success of the 311 Response Center is a city-wide effort,” said Mayor Peduto. “I am very proud of the commitment our employees continue to demonstrate to this invaluable service.”
The 311 Response Center is a part of the Department of Innovation & Performance. Since the creation of the Department in February 2014, several upgrades and improvements have been made to the 311 process, demonstrating the Peduto administration’s continued commitment to providing services in an efficient, effective and equitable manner.
“The goals of the 311 Response Center are to provide excellent customer service and easy access to government,” said 311 Manager Wendy Urbanic. “The 311 Response Center is proud to serve the citizens, visitors, employees and commuters of the City of Pittsburgh. We are very excited about implementing changes to make those services even better.”