03/26 2015

Hotline For Highmark/UPMC Transition Problems

There’s free assistance available to help you with questions or complaints related to the UPMC-Highmark split.
Pennsylvania Attorney General Kathleen Kane has launched a toll-free helpline – 1-844-743-2015 – with staff to help consumers understand their rights and cut through confusion they have about their plans. In addition, the staff may contact UPMC or Highmark on behalf of consumers who have a conflict with either company.
If you use the hotline, please be prepared to provide:
  • Basic information about yourself;
  • As much detail as possible about the conflict with UPMC or Highmark;
  • Any correspondence you may have received from either company; and 
  • Insurance coverage information because of the variety of plans that exist.   
Call process times will vary. The helpline will operate from 8:30 a.m. to 5 p.m., Monday through Friday. If you call the helpline outside of normal business hours, on the weekend or when specialists are assisting other consumers, you may leave a message. Calls will be returned in the order in which they were received.
Before a complaint is processed, consumers will receive a confirmation email or letter with a summary of their complaint, as well as release forms.
For more information about the UPMC/Highmark transition plan, you may visit www.stayinformed.pa.gov.